How Soneam works
Instructions for sharing audio, managing feedback, recording approval and delivering files. Search the articles below or contact support for help.
Sharing and review
- Do my clients need an account? No. Clients can listen, comment and approve through the review link without creating an account.
- How do I share a version for review? Copy the review link under the project title, or use Email link to send it from Soneam.
- How do I password-protect a link? Add a password from the review-link menu. Email links sent by Soneam include access, so recipients do not need to type it.
- How do I revoke a link I already sent? Choose Make a new link from the review-link menu. The new URL replaces the old one immediately.
- What happens to comments when I upload a new version? Open comments carry forward at the same timestamps. Resolved comments stay on the earlier version.
- Can I go back to an earlier version? Yes. Select the older version and make it current. This also changes the download for a released track.
- Can I put my own logo on the pages clients see? Add your logo and accent color; they show on client pages on Pro and above. Custom domains are not supported.
- How do I keep a note private? Choose Private note before posting an internal note. It stays on your project and is not shown to the client.
- What does the Visits panel show? Recorded visits and playback sections for each version, with links to select those sections in the waveform.
- How do I preview the client page? Use Client view to preview the review page with client-visible comments, branding and playback controls.
- How can I keep client mix feedback in one place? Use a Soneam review link for the next round of mix notes. Clients can comment at a specific point in the track, without creating an account.
- How do I keep EP comments and revisions together? Keep your EP in one Soneam project, with revisions and timed comments for each song. Unresolved comment text carries over to the next version.
- How can singers give mix feedback from their phones? Send a Soneam review link in your usual chat. Singers can listen, pause and leave a comment or voice note in their browser, without installing an app.
- Can I turn off comments for my clients? Yes, for your whole account in Settings or for one link from its menu. Clients can still listen and approve.
- How do I know my client listened? Each project shows the number of recorded visits with at least five seconds of playback and when the latest occurred.
- Can I bring the comments into my DAW as markers? On Pro, Export notes writes the open comments on a version into a marker file for your DAW.
Approval and delivery
- What does an approval record? Approval records the supplied reviewer details, time, IP address, note and selected version. You can print the record.
- Can I hold a delivery until the invoice is paid? Yes. Set an unpaid balance in Delivery to keep downloads locked until payment is confirmed.
- Can I send a delivery to one person and not the others? A release is available to everyone with the project’s review link. Use separate projects for different access arrangements.
- How long are delivery files available to download? Free includes 30 days per release. You can release the files again at any time. Pro and above have no release time limit.
- Which countries and currencies can I charge in? Deliveries support USD, EUR, GBP and JPY. Card payments require a supported Stripe account.
- What if someone approves twice, or two people approve? There is one approval per review link and version. A second approval does not replace the original record.
- Someone approved by mistake. Can it be undone? The reviewer can withdraw from the browser they approved in. The engineer can also withdraw an approval at their request.
- Can I send a DDP or PDF with a delivery? Yes. Add supporting files to Delivery, up to 50 GB each and 50 files at a time, within your storage allowance.
- Approving an album, then sending the DDP Review and approve the audio tracks, then add the zipped DDP to Delivery. Soneam does not validate the DDP itself.
- Can Soneam send approvals to Zapier, Make or n8n? On Studio, a webhook POSTs a signed JSON body when a client approves, comments, sends files or starts downloading a delivery.
- How do I connect Stripe so clients can pay by card? Connect Stripe from Getting paid to offer card payments. Successful payments can unlock delivery downloads automatically.
- How can a client request changes? Clients can use Request changes to indicate that another revision is needed. The request appears on your project.
- How can a client withdraw an approval? The reviewer can use Withdraw to remove their approval. Check any released files separately.
- Which projects need my attention? The dashboard bell lists projects that may need follow-up, with links to the relevant panel.
- How do I make client approval an actual step? Send the mix as a Soneam review link and ask the client to press Approve on the version they accept. Soneam records who approved which version and when.
- How do I know which mix version a client approved? An approval in Soneam is attached to a version number, not to “the last one”. Open the approval record to see the approved version of each track.
- How do I avoid delivering the wrong mix version? Deliver through one Soneam review link. Check the approved version before release: downloads follow the current version, not a fixed approved version.
- Can someone else check an approval? On Pro, each approval has a check page you can hand to a label or a distributor, with no sign-in.
Files and storage
- Which files can I upload? Track versions accept WAV, FLAC, AIFF, MP3, AAC and M4A up to 600 MB. Supporting and client-uploaded files can be up to 50 GB.
- Where do I keep session files and DDPs? Use the project’s Files area for sessions, DDPs and supporting files, up to 50 GB each.
- Why was my upload added as a new version? A file named like a song already in the project arrives as its next version. You can take it back out from the version menu.
- Can I undo a delete? Deleted projects, tracks and versions stay in the Trash for 30 days. Restore them there, or delete them permanently to free storage.
- How is storage counted? Uploaded files count toward your plan. Generated playback previews, waveforms and resized images do not.
- Combine singles into an album Select projects and choose Combine into project. Tracks and versions are copied into a new project; originals remain.
- How do I move a song to another project? Choose a project under Move to another project in the song’s menu. Its versions and comments go with it, and nothing is copied.
- Can I give a version a different name? Click the name above the player to rename that version. The file keeps its own name for downloads, and the next upload is named by its file.
Playback and audio quality
- What does Fair Loudness do? Fair Loudness matches playback level when comparing versions. It reduces the louder version without changing the source file.
- What is the streaming loudness preview? Preview a master at selected streaming loudness references. Actual playback depends on the service, settings and device.
- Can my client hear what the codec does? Compare lossless playback with selected Ogg Vorbis, AAC and Opus encodes. Codec preview is off by default.
- How can I hear my master after Spotify normalizes it? Soneam’s free loudness tool estimates Spotify’s playback level for your master (Normal, normalization on) and plays it there. No account needed.
- Is playback really lossless? The FLAC preview preserves supported 16- and 24-bit sources. A 32-bit float source is converted to 24-bit for preview.
- Can my client keep listening with the phone locked? On an iPhone or iPad, yes. Playback goes on with the screen off, and the lock screen can pause, play and change tracks.
Account and billing
- What happens to my files if I cancel? Your plan changes to Free at the end of the paid period. Existing files remain, with at least 12 months for storage above 5 GB.
- How do I turn on two-factor sign-in? Use an authenticator app for two-factor sign-in. Save your recovery codes in case you lose access to the app.
- Which emails does Soneam send me? Comments, plays, approvals, files, downloads and card payments, each with its own switch in Settings.
- What is in the monthly report? Pro and above receive a monthly email with activity totals and a comparison with the previous month.
- What do I get for inviting someone? More storage on Free when they share a link with a client, and a month of credit when they pay.
- How does the Pro trial work? Pro features open for 14 days, starting the first time a client plays one of your links.
Privacy and security
- Where are my files stored? Files use private Cloudflare R2 storage in Western North America. The privacy policy lists the providers and regions.
- Is my audio used to train AI? No. Soneam does not use or sell your audio for AI training. This commitment is stated in the privacy policy.
- How do I change my password or email? In Settings, under Security, press Change next to your email address or your password.
Not answered here?
Write to support@soneam.com. It reaches the person who wrote the code.